Shipping policy

Thank you for shopping with us! Each order is handmade with care, and we appreciate your patience while we create your items.

Processing Time

Our current processing time is 5–10 business days. Processing time is the amount of time it takes us to make, prepare, package, and ship your order.

Because our snow globe tumblers are handmade, they must first go through a 3-day degassing process after they are created. Once the degassing process is complete, each tumbler is sealed and cured, and checked for leaks before it is securely packaged and shipped. 

Please note that processing time does not include shipping transit time.

Shipping Methods & Rates

Shipping rates are calculated at checkout and vary based on the size and weight of your package as well as the shipping destination.

Shipping methods are selected by the customer at checkout. Available carrier options, estimated delivery times, and shipping costs will be displayed during checkout based on your shipping address.

All orders are shipped with tracking included. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your package's progress.

Please allow up to 48 hours for your tracking information to begin updating after you receive your shipping confirmation email.

Delivery Times

Delivery times vary depending on the shipping carrier and service selected at checkout. Once your order has been shipped, transit times are determined by the carrier and are outside of our control.

Please note that weather conditions, holidays, peak shipping seasons, and other carrier-related delays may affect delivery times.

Lost Packages

Once your package has been accepted by the shipping carrier, responsibility for the shipment transfers to the carrier.

We are not responsible for lost, stolen, missing, or delayed packages once they are in the possession of the shipping carrier. If your package is lost, you must file a claim directly with the shipping carrier using your tracking information.

Incorrect Shipping Address

Please verify that your shipping address is accurate before completing your purchase.

We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping costs required to resend the package.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your information before your order ships, but we cannot guarantee changes once processing has begun.

By completing your purchase, you acknowledge that you have read and agreed to these terms.